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Salesforce Voice: Error "[Contact Center API Name] - [Asset Name] already exists" when creating a Contact Center

Data pubblicazione: Dec 4, 2025
Descrizione

An error may occur in Salesforce Voice (formerly Service Cloud Voice) when attempting to create a Contact Center using an API Name that was previously used. This is because the Contact Center's API Name is used to name the assets that are automatically deployed in AWS (Amazon Web Services) during the Contact Center creation process. If you reuse an old API Name, AWS detects that those named assets already exist and returns a conflict error. This issue applies to the Service Cloud Voice telephony model "Partner Telephony from Amazon Connect."

Risoluzione

Resolving the "Already Exists" Error When Creating a Contact Center

The error occurs because the API Name you entered was previously used to create a Contact Center, and the corresponding AWS assets from that prior setup still exist in Amazon Web Services under the same name. AWS does not allow duplicate asset names for the same API Name.
To resolve this issue, create the Contact Center using a different, unique API Name that has not been previously used in your Amazon Connect environment. Before entering a new name, verify that the name does not conflict with any existing AWS assets associated with your Salesforce org. Once a new unique API Name is entered, the Contact Center creation process will complete successfully.

Numero articolo Knowledge

005228991

 
Caricamento
Salesforce Help | Article