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Salesforce Voice: Error "[Contact Center API Name] - [Asset Name] already exists" when creating a Contact Center

Data pubblicazione: Dec 4, 2025
Descrizione

An error may occur in Salesforce Voice when attempting to create a Contact Center using a previously used API Name.

This is because the Contact Center's API Name is used for naming the assets that are automatically deployed in AWS during the creation process.

If you reuse an old API Name, it might trigger the error, due to duplicate assets already existing on AWS.

*This article applies to the Service Cloud Voice telephony model "Partner Telephony from Amazon Connect".

Risoluzione

Create the Contact Center with a different API Name.

Numero articolo Knowledge

005228991

 
Caricamento
Salesforce Help | Article