Loading

Salesforce Voice: Error "[Contact Center API Name] - [Asset Name] already exists" when creating a Contact Center

게시 일자: Dec 4, 2025
상세 설명

An error may occur in Salesforce Voice when attempting to create a Contact Center using a previously used API Name.

This is because the Contact Center's API Name is used for naming the assets that are automatically deployed in AWS during the creation process.

If you reuse an old API Name, it might trigger the error, due to duplicate assets already existing on AWS.

*This article applies to the Service Cloud Voice telephony model "Partner Telephony from Amazon Connect".

솔루션

Create the Contact Center with a different API Name.

Knowledge 기사 번호

005228991

 
로드 중
Salesforce Help | Article