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Salesforce Voice: Error "[Contact Center API Name] - [Asset Name] already exists" when creating a Contact Center

Дата публикации: Dec 4, 2025
Описание

An error may occur in Salesforce Voice when attempting to create a Contact Center using a previously used API Name.

This is because the Contact Center's API Name is used for naming the assets that are automatically deployed in AWS during the creation process.

If you reuse an old API Name, it might trigger the error, due to duplicate assets already existing on AWS.

*This article applies to the Service Cloud Voice telephony model "Partner Telephony from Amazon Connect".

Решение

Create the Contact Center with a different API Name.

Номер статьи базы знаний

005228991

 
Загрузка
Salesforce Help | Article