In the configuration of a Salesforce Platform Record-Triggered Flow, if the trigger condition is set to A record is created or updated and the Is Changed operator is used in the condition requirements of the Start element, the flow will not run when a new record is created.

Cause

The Is Changed operator detects changes by comparing the record's prior value with its current value. Since a newly created record does not have a prior value to compare against, the condition is not met. Therefore, with this configuration, the flow launches only when the record is updated.

Workaround

To launch the flow on both record creation and update, use one of the following methods.

Method 1: Use a Formula

You can use a formula to trigger the flow when the record is new or when the specific field changes.

1. In the Start element, set Condition Requirements to Formula evaluates to true.

2. Enter a formula that includes ISNEW() and ISCHANGED().
   Formula Example:
   OR(ISNEW(), ISCHANGED({!$Record.TriggerFlow__c}))

Method 2: Split the Flow

Configure two separate flows to handle creation and update events independently.

1. Create a flow for creation

   • Create a new flow and set the trigger condition to A record is created.

   • Configure the condition requirements excluding the Is Changed operator.

2. Modify the flow for updates

   • Change the trigger condition of the existing flow to A record is updated.

   • Maintain the condition containing the Is Changed operator.

Reference

Salesforce Help: Use Is Changed in Condition Logic for Start Elements and Decision Elements, General Flow Limits