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Salesforce Activation and Limit Change Requests: System Administrator Approval and Sandbox Verification Requirements

게시 일자: Dec 4, 2025
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This article explains the requirements for requesting feature activations or limit increases from Salesforce Support, including System Administrator approval and Sandbox testing. If these requirements are missing, Support Engineers may ask for System Administrator approval or prior verification in a Sandbox.

To ensure smooth activation, review the following requirements before you make a request.

  • System Administrator Approval: Since configuration changes can affect the entire organization, requests must come from the System Administrator or clearly indicate their approval.
  • One Case Per Org: To maintain accurate work management, create one Case per organization, even for requests involving multiple organizations (for example, Sandbox and Production).
  • Prior Verification in Sandbox: Because the impact of activation depends on your implementation and usage, first activate and verify in a Sandbox before requesting application to the production organization.
솔루션

This article explains what information to include in a Case when you request a feature activation or limit change from Salesforce Support. Including this information helps Support process the request without delay.

Information to Include in an Activation or Limit Change Request

  1. Identify the Target Organization: Clearly state the Organization ID of the target organization. If the requester is not a System Administrator, provide the name of the System Administrator who approved the request. Depending on the request, a separate written document may be required.
  2. Requests for Multiple Organizations: If requesting activation for multiple organizations (for example, Production and Sandbox, or multiple Sandboxes), state that you grant Salesforce Support permission to raise child Cases for the work.
  3. Phased Activation: Request activation for a Sandbox first. After confirming operation in the Sandbox, request activation for the production organization with the results.
  4. Provide Reference Information: Provide the title or URL of the Salesforce Help or Knowledge articles referenced as the basis for the activation request.
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