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Proactive Alert Monitoring: Order Processing Delay: Anomaly Detection

Publish Date: Jan 6, 2026
Description

The Signature Success plan’s Proactive Monitoring product will monitor for, and alert you about Order processing delays where orders are stuck in the "Created" stage and not moving forward to the next stage.

 

Business Impact:

Delays in order processing can occur for any number of reasons. If left unchecked, this can lead to a large queue of orders and increases the potential for lost orders.

 

Resolution

Here are a few suggestions and resources for troubleshooting order processing delay.

 

  • Issues with the B2C Commerce integration:

    • If you are facing any issues with the B2C commerce integration, please refer to this article.

  • Manage Orders in B2C Commerce:

    • To manage various  aspects of your B2C Commerce site's order processing requirements, please refer to this article.

  • Manage Order Preferences:

    • To manage various B2C commerce preferences, please refer to this article.

 

Knowledge Article Number

005232570

 
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Salesforce Help | Article