Email notifications sent via Flow are not received

To resolve this issue, please check the following settings:

1. Check Email Deliverability

Verify that the email sending settings for the target organization are enabled.

1. From [Setup], enter "Deliverability" in the [Quick Find] box and select [Deliverability].
2. In the [Access to Send Email ] section, check the [Access level] and ensure it is set to "All email".

2. Verification of Sender Email Address

When sending emails from features such as Flow, the email address set as the sender (From) must be verified in Salesforce.

2-1. Checking the Sender in the Send Email Action

Check the [Sender Type] used in the Flow's Send Email action and verify if the corresponding sender's email address is verified.

• Current User: Check if the email address of the user who executed the flow is verified.

• Default Workflow User : Check if the email address of the user set as the "Default Workflow User" in [Setup] > [Process Automation Settings] is verified.

• Organization-Wide Email Address : Check if the corresponding email address is verified in [Setup] > [Email] > [Organization-Wide Addresses].

2-2. Checking the Sender in Email Alerts

Select [Setup] > [Process Automation] > [Workflow Actions] > [Email Alerts], check the [From Email Address] set in the template being used, and confirm it is verified.

Email Address Verification Procedure (for Users):

1. From [Setup], enter "Users" in the [Quick Find] box and select [Users].

2. Select the applicable user.

3. If a [Verify] button is displayed next to the email address, click the button.

4. Click the link in the verification email received to complete the verification (the status will change to [Verified]).

3. Checking the Sandbox Environment (for Sandboxes)

In a Sandbox environment, check if ".invalid" is appended to the email address of the user executing the email send.

1. From [Setup], enter "Users" in the [Quick Find] box and select [Users].

2. Select the applicable user.

3. If the email address field contains ".invalid", remove ".invalid", change it to a reachable email address, and save.

4. If necessary, follow the email address verification procedure to verify the email address.

If emails are still not sent after checking the above steps, please check [Email Log Files] from [Setup] to investigate the delivery status.