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Service 404 Error on DELETE Request to Conversation Service API (/conversation-participants)

Publiseringsdato: Dec 18, 2025
Beskrivelse

This issue may be caused by one of the following primary factors:

  • Conversational Service API is disabled: If the API is not enabled at the organization level, the endpoint will not be found, resulting in a 404 error.
  • Incorrect endpoint URL: If the request path or version is incorrect, the resource will not be located, and a 404 error will be returned.
  • Invalid Access Token (JWT): If there is an issue with the authentication credentials, the API may deny access
Løsning

Follow these steps to troubleshoot and resolve the 404 error: 

  • Verify API Activation 
    Navigate to Setup > Feature Settings > Service > Conversation Service APIs.
    Check the toggle status for Conversation Service APIs and ensure it is enabled for your organization.
  • Verify the Request Endpoint 
    Ensure the endpoint URL used in your request matches the official API documentation.
    Example of a correct endpoint: https://api.salesforce.com/platform/engagement/v1.0/conversation-participants
  • Check the Authorization Token 
    Verify that the access token (JWT) in the Authorization field of your request header is correct.
    For detailed instructions on token generation, refer to the Delete a Conversation Participant documentation.
Knowledge-artikkelnummer

005232704

 
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Salesforce Help | Article