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Loss of Manager Access in CRM Analytics Apps

Julkaisupäivä: Apr 30, 2026
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Users with Manager access to CRM Analytics Apps to lose their Manager rights if the user is deactivated and later reactivated.


If an app has only one assigned Manager and that user is deactivated, the app can become inaccessible. Without an active user holding Manager access, the app cannot be reconfigured or deleted.


Error Details

  • Error Message: Unable to delete

  • Impact: Apps with no active Manager cannot be modified or removed.

Steps to Reproduce

  1. Create a CRM Analytics templated app in an org that does not have a full CRM Analytics license.
  2. Share the app and remove the user with Manager rights.  
  3. Close and reopen the app — observe that the ability to reconfigure or delete the app is no longer available.
Ratkaisu

Workaround

  • If you have a Permission Set License (such as Analytics Platform/Growth, CRM Analytics Plus, or Revenue Intelligence) that grants access to the Manage Analytics permission, a user with this permission can update the Manager on the impacted app.

  • If you do not have a Permission Set License that includes Manage Analytics, please contact your Account Team to request a temporary or courtesy CRM Analytics Growth license.

When users are deactivated, they lose share and delete access to all apps they manage. To avoid apps becoming “stranded,” ensure that Manager access is assigned to at least one active user before deactivating the current app manager.

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See Also

Knowledge-artikkelin numero

005232739

 
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Salesforce Help | Article