Unable to Uninstall the Visual Remote Assistant (VRA) Package

Follow the steps below in order. The VRA Scheduling package, if installed, must be uninstalled first before removing the main VRA package.

## Step 1 — Uninstall the VRA Scheduling Package (If Installed)

If the VRA Scheduling package is installed, it must be uninstalled before the VRA package. First, perform the following configuration removals:

• Permission Sets: Remove all user assignments for the following permission sets:

  • VRA Scheduling

  • VRA Experiences Sites

• Flows: Deactivate the following flows:

  • VRA_Send_Reminder_Notification_to_Assigned_Resource

  • VRA_Manage_Deleted_SAs

After removing these configurations, uninstall the VRA Scheduling package.

## Step 2 — Uninstall the Visual Remote Assistant (VRA) Package

Next, remove the configurations for the Visual Remote Assistant (VRA) package.

• Permission Sets: Remove all user assignments for the following permission sets:

  • RemoteExpert

  • VRA Community End User

• Flows: Deactivate the following flows:

  • VRA_Self_Service_Image_Notification

  • VRA_Session_Request_Channel

  • Send_Session_Invite

  • VRA_End_User_Session_Request

  • VRA_Retrieve_Session_Recording_Screen_Flow

  • Retrieve_by_specific_Reference_ID

  • Delete_Images_Flow

  • VRA_Trigger_Retrieval_of_Session_Recording

• Process Builder: Deactivate the following process:

  • Visual Remote Assistant Reports

After removing these configurations, proceed with the uninstallation.

## Step 3 — Resolving Specific Error Messages During Uninstallation

If you encounter the error "Cannot uninstall package," click the link in the error message to view the dependencies and resolve them as follows:

• "This permission set is assigned to one or more users..." Remove all user assignments from the specified permission set.

• "The flow is active..." Deactivate the specified flow.

• "This component is used elsewhere... (Remove from Community)" Open the relevant site in Experience Builder and remove the referenced component.

• "An external component refers to a component in this package..."

  • Template Setting MetaData for Live Agent [tspa]: Delete it.

  • Flow Definition: Delete it.

  • Service Channel: Delete it.

  • Lightning Page: Edit the page in the Lightning App Builder and remove the component.

  • Utility Bar: This cannot be removed via the Lightning App Builder. Follow these steps to remove it:

    1. Go to Setup > App Manager.

    2. Click the dropdown arrow ▼ next to the relevant app (e.g., LightningSales) and select Edit.

    3. Click Utility Items (Desktop Only).

    4. Remove the referenced VRA component.