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Outlook Integration - "To manage this record's associations*"

게시 일자: Aug 5, 2026
상세 설명

An EAC user encounters an error when trying to manage an event's association via the Outlook Integration add-in within the Outlook desktop client. The resulting error states: "To manage this record's associations, open the record in Lightning Experience or in Outlook on the web."

Steps to repro:

1. Open a saved event in Outlook desktop client 
2. Open Outlook Integration add-in
3. Observe the above


솔루션

This behavior is expected due to a design limitation in Classic Outlook. The New Outlook client is not affected. To manage associations, please use either New Outlook or Outlook on the Web (OWA).

Knowledge 기사 번호

005232897

 
로드 중
Salesforce Help | Article