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Marketing Cloud Personalization | Page Type or Content Zone Not Selectable in Web Campaign or Web Template

Дата публикации: Apr 17, 2026
Описание
In Marketing Cloud Personalization, after adding a new Page Type or Content Zone to the Sitemap using the Visual Editor, there are cases where that Page Type or Content Zone does not appear in — or cannot be selected from — the dropdown on the Web Campaign or Web Template configuration screen.

 

Updates to Page Types or Content Zones must be performed through the Web Sitemap Editor accessed via the Visual Editor.
 
Page Type and Content Zone updates require editing the Sitemap via the Visual Editor.
Решение
This issue occurs when Sitemap changes are not correctly synchronized to the Personalization platform, or when there is an error in the Sitemap definition that prevents the Page Type or Content Zone from being recognized correctly. Follow the steps below to troubleshoot.

1. Re-save the Sitemap via the Visual Editor

The most common cause is that Sitemap update information has not been reflected on the configuration screen side. Force a re-save using the steps below to synchronize the data.

 

1.Open the target website and launch the Salesforce Interactions SDK Launcher to turn on the Visual Editor.

2.Click Sitemap from the menu.

3.Make a minor change to the Sitemap code, such as adding and then removing a space on a blank line. (This activates the [Save] button.)

4.Click [Save].

*It is also recommended to click [Execute] and confirm that no errors occur.

5. Return to the Marketing Cloud Personalization admin screen, reload the browser, and verify whether the Page Type or Content Zone now appears on the campaign or template configuration screen.

  • It may take a few minutes for changes to be reflected.

 

2. Verify the Sitemap definition for errors

If a forced save does not resolve the issue, verify the Sitemap logic for the following:

  • CSS Selectors: Ensure the selector defined in the Content Zone matches an active element on the current page. If the site's DOM (IDs or Classes) has changed, the zone will fail to initialize.

  • Required Properties: Confirm that the interaction property and other mandatory fields are correctly mapped. Syntax errors in one section can prevent the entire Sitemap from being parsed correctly by the campaign builder.

 
If the issue persists after the above checks, contact Salesforce Support.
Номер статьи базы знаний

005232899

 
Загрузка
Salesforce Help | Article