Einstein Activity Capture (EAC): Sync Email as Activity and Enhanced Email

This article explains the relationship between the Einstein Activity Capture (EAC) Sync Email as Activity feature and the Enhanced Email org setting, including current platform behavior as of Spring '26 and the effect on the Outlook and Gmail integrations.

Overview

The EAC Sync Email as Activity feature requires the Enhanced Email org setting to be enabled. For details on EAC email activity considerations, see the Additional Resources section below.

Current Behavior (As of Spring '26)

Sync Email as Activity is automatically enabled for all new orgs setting up EAC. For existing EAC orgs that do not have Email sync enabled, Sync Email as Activity is also automatically enabled — however, as of Spring '26, the Enhanced Email org setting is no longer automatically enabled for those existing EAC orgs. Administrators for those orgs may need to manually enable Enhanced Email if required.

[AUTHOR: Confirm whether admins need to take any action after Spring '26 to re-enable Enhanced Email, and add any relevant steps or links here.]

Impact on Outlook and Gmail Integration

The Enhanced Email org setting automatically enables the corresponding Enhanced Email setting for the Outlook and Gmail Integration. Currently, EAC orgs with Sync Email as Activity enabled cannot disable this setting. Salesforce plans to release an enhancement that will allow administrators to toggle this setting off independently. [AUTHOR: Update with the current release status of that enhancement if it has shipped.]