Cannot Set New Password When MFA Device is Unavailable During Password Reset.

 If you cannot set a new password because you are prompted for Multi-Factor Authentication (MFA) during a password reset, contact a system administrator to disconnect your MFA and then reset your password.

Detailed Steps

A system administrator who can log in must perform the following steps:

1. Contact a system administrator to disconnect the user's MFA.

2. Perform a password reset.

This allows the user to set a new password without being prompted for MFA.

Note

• Users with a Salesforce license and the Manage MFA in User Interface permission can disconnect MFA.

• If no system administrators can log in to the organization, contact Salesforce Support.