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Experience Cloud: Image Upload Fails with Error "There was a problem uploading the file" from Rich Text Area or Components

Veröffentlichungsdatum: Dec 17, 2025
Beschreibung

Users encounter errors when uploading images from Rich Text Areas or components such as User Profile and Case Comments Publisher in Experience Cloud if "Allow access to standard Salesforce pages" is disabled.

Lösung

To resolve image upload errors in an Experience Cloud site, enable the "Allow access to standard Salesforce pages" setting.

Steps to Resolution:

  1. Navigate to Setup | Digital Experiences | All Sites.

  2. Click Workspaces next to the affected site.

  3. Click Administration, then select Pages | Go to Force.com.

  4. Check the box for Allow access to standard Salesforce pages.

Considerations:
Enabling this setting allows access to standard Salesforce pages within the site.
If this was previously disabled, evaluate the impact of allowing standard page access before enabling.

Zusätzliche Ressourcen

Additional Information:

When this setting is disabled, related issues such as Experience Site: Clicking on Printable View from the list view redirects to "URL No Longer Exists" page may also occur.

Nummer des Knowledge-Artikels

005236574

 
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Salesforce Help | Article