Experience Cloud Emails Sent by External Users Are Not Received

Check the email logs and the verification status of the email address.
If the email address is unverified, perform the verification process.

1. Check Email Logs

Request an Email Log to confirm if the email has been sent.
If no log exists for the external user as the sender during the relevant time period, proceed to check the email verification status.

2. Check External User Email Verification Status Confirm whether the external user's email address is verified using the following steps:

1. From Setup, enter Users in the Quick Find box and select Users.
2. Click Edit next to View.
3. Add User Verified Email in Select Fields to Display and click Save.

If the external user's email address is unverified, please follow Send Email Verification To Experience Cloud User, Partners and Customers  procedure to verify the user's email address in Experience Cloud.