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Service Warning "Some messaging components aren't supported in text preview" in Einstein Bot Builder

Udgivelsesdato: Dec 18, 2025
Beskrivelse

This warning appears because Agentforce Service (formerly Service Cloud) Einstein Bot Builder text preview does not support specific Messaging Components, indicating the following are unavailable:

  • Authentication
  • Custom
  • Form
  • Payment 

Bot dialog steps that reference these components will not function in text preview.

Løsning

Because the Einstein Bot Builder text preview is a simplified simulation, it does not render Messaging Components that depend on external services (Authentication, Custom, Form, Payment). To fully validate bot behavior including these components, test on a deployed web page where the actual component libraries are available. Steps to test an Enhanced Bot on a live web page:

1. Open the web page where your Enhanced Bot (MIAW) is deployed. 

2. Initiate a new chat conversation with the bot. 

3. Navigate to the dialog step that uses the unsupported component (Authentication, Custom, Form, or Payment). 

4. Verify the component renders and behaves as expected in the live environment."

Vidensartikelnummer

005237063

 
Indlæser
Salesforce Help | Article