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Service Warning "Some messaging components aren't supported in text preview" in Einstein Bot Builder

Date de publication: Dec 18, 2025
Description

This warning appears because Agentforce Service (formerly Service Cloud) Einstein Bot Builder text preview does not support specific Messaging Components, indicating the following are unavailable:

  • Authentication
  • Custom
  • Form
  • Payment 

Bot dialog steps that reference these components will not function in text preview.

Résolution

To confirm a full preview for Enhanced Bots, test it through an actual web page.

Ressources supplémentaires

Considerations for Enhanced Bots

Numéro d’article de la base de connaissances

005237063

 
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Salesforce Help | Article