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Service: Custom Label for Subject Appears in Case Original Message

게시 일자: Dec 22, 2025
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Learn why the "Subject" label in the Original Message changes when sending emails from a Service (formerly Service Cloud) Case, and how to resolve it by renaming the Activity field label.

솔루션

Issue: 
When sending an email from a Service [Case] in Lightning Experience using the Chatter component, the "Subject" field name within the [Original Message] section may display a different label. This occurs because the [Original Message] uses the label defined for the [Subject] field on the [Activity] object. If this label has been modified, the custom name will appear instead of the standard "Subject".

Solution: 
To resolve this, rename the [Subject] field label for the [Activity] object via [Rename Tabs and Labels].

  1. Click the gear icon and select [Setup].
  2. Enter "Tabs" in the Quick Find box and select [Rename Tabs and Labels].
  3. Click [Edit] next to [Activities].
  4. Click [Next] on Step 1.
  5. In Step 2, change the label for [Subject] to the desired name (e.g., Subject).
  6. Click [Save].

Note: 
Changing this field name will affect the display label for the [Subject] field on all [Event] and [Task] records globally.

Knowledge 기사 번호

005237105

 
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