Experience Cloud: How to Verify the Email Address of an External User

To mark an external user's email address as verified, use one of the four methods below.

Method 1: Set a Password via the New Member Welcome Email

Send the user a New Member Welcome Email, which includes a link to set their password. Completing the password setup process verifies the user's email address.
Note: You must enable Send welcome email in Workspaces > Administration > Emails for the target Experience Cloud site before this method is available.

Method 2: Update the Email Address as the External User

Access the Experience Cloud site as the external user and change their email address. Completing the email address change flow triggers email verification.
Note: The setting "Require email confirmations for email address changes (applies to users in Experience Builder sites)" under Setup > Identity Verification must be enabled in advance. See Define Identity Verification Settings for Your Orgs and Experience Cloud Sites.

Method 3: Complete Identity Verification via Verification Code at Login

The external user logs in to the Experience Cloud site and completes the identity verification process using a verification code sent to their email.
Note: A screen requesting a verification code will appear at each login until the email address is verified. See Identity Verification Code Prompt Appears on Every Salesforce Login.

Method 4: Use Apex Methods

Use Salesforce Apex to programmatically verify the email address. See Verify Email Addresses with Async Email for Apex method details.

How to Check Email Verification Status

To check whether an external user's email address is verified:

1. Go to Setup > Users.
2. Click Edit next to the view you want to use.
3. Add User Verified Email to Selected Fields and click Save.