Loading

Chatter Digest Emails Not Received When Following Records

Date de publication: Dec 18, 2025
Description

This article explains why Chatter digest emails may not be received and how to resolve the issue. Chatter digest emails are sent based on user activity and how records are followed within Chatter.

Two common factors can prevent delivery:

  • The user is considered inactive due to a lack of recent Chatter activity
  • The record is followed using Streams instead of the What I Follow option

Understanding these conditions helps ensure that digest emails are properly generated and delivered.

Résolution

Cause 1: User is Considered Inactive

If a user has not accessed Chatter for an extended period, the system may classify them as inactive and stop sending digest emails.

To be recognized as active again:

  1. Open the Chatter tab
  2. Go to the What I Follow section
  3. Click the timestamp (for example, "2025/09/24 (17:56)") on any post to view its details

This action registers activity and reactivates digest email delivery.

Cause 2: Record is Followed via Streams

There are two ways to follow a record: What I Follow and Streams. Digest emails are only sent for records followed via What I Follow.

To verify and update your settings:

  1. Open the record where digest emails are not being received
  2. Click the Following button
  3. Under Use Feed, ensure What I Follow is selected
  4. If it is not selected, enable it to receive digest emails

Additional Information

The Following button may still display “Following” even if only Streams is selected. However, updates from records followed via Streams are not included in Chatter digest emails.

Numéro d’article de la base de connaissances

005237189

 
Chargement
Salesforce Help | Article