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Unable to use Chatter after upgrading from Starter Edition to Professional / Enterprise Edition

Date de publication: Dec 29, 2025
Description

When a Salesforce org is upgraded from Starter Edition to Professional or Enterprise Edition, Chatter and its related features  including Chatter feeds, Chatter groups, and collaboration tools — may not be automatically activated. As a result, users are unable to access Chatter even though the new edition supports it. This occurs because Chatter Org Settings must be explicitly enabled after an edition upgrade and are not carried over automatically from Starter Edition.

Résolution

Chatter and related features may not be activated automatically after changing your Salesforce edition. Salesforce Support can enable Chatter Org Settings on your behalf by submitting an internal activation request (LAP). To request this, contact Salesforce Support and provide the following information:

  1. Authorize the enablement of Chatter and its related features: [Authorize / Do not authorize]
  2. Organization ID (Org ID) for which enablement is requested:
  3. Username (in email format) of the System Administrator:
Numéro d’article de la base de connaissances

005239094

 
Chargement
Salesforce Help | Article