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Rich Link Titles Appear Garbled for URLs Sent via Service Enhanced Chat

Fecha de publicación: Dec 25, 2025
Descripción

When sending a URL of a page that uses a charset other than UTF-8 (such as Shift_JIS or EUC-JP) as a message in Agentforce Service (formerly Service Cloud) Enhanced Chat, the resulting rich link title will appear garbled.

Solución

To prevent garbled titles, send the URL using one of these two message formats instead of pasting a bare URL: (1) Wrap the URL in angle brackets, for example: [https://example.com](https://example.com) — this prevents automatic rich link generation.

(2) Use Markdown link format: [Page Title](https://example.com)

Recursos adicionales

Considerations and Limitations for Enhanced Chat and Enhanced Chat (MIAW) Overview.

Número del artículo de conocimiento

005239097

 
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Salesforce Help | Article