Loading

Rich Link Titles Appear Garbled for URLs Sent via Service Enhanced Chat

Date de publication: Dec 25, 2025
Description

When sending a URL of a page that uses a charset other than UTF-8 (such as Shift_JIS or EUC-JP) as a message in Agentforce Service (formerly Service Cloud) Enhanced Chat, the resulting rich link title will appear garbled.

Résolution

To prevent garbled titles, send the URL using one of these two message formats instead of pasting a bare URL: (1) Wrap the URL in angle brackets, for example: [https://example.com](https://example.com) — this prevents automatic rich link generation.

(2) Use Markdown link format: [Page Title](https://example.com)

Ressources supplémentaires

Considerations and Limitations for Enhanced Chat and Enhanced Chat (MIAW) Overview.

Numéro d’article de la base de connaissances

005239097

 
Chargement
Salesforce Help | Article