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Rich Link Titles Appear Garbled for URLs Sent via Service Enhanced Chat

게시 일자: Dec 25, 2025
상세 설명

When sending a URL of a page that uses a charset other than UTF-8 (such as Shift_JIS or EUC-JP) as a message in Agentforce Service (formerly Service Cloud) Enhanced Chat, the resulting rich link title will appear garbled.

솔루션

To prevent garbled titles, send the URL using one of these two message formats instead of pasting a bare URL: (1) Wrap the URL in angle brackets, for example: [https://example.com](https://example.com) — this prevents automatic rich link generation.

(2) Use Markdown link format: [Page Title](https://example.com)

추가 자원

Considerations and Limitations for Enhanced Chat and Enhanced Chat (MIAW) Overview.

Knowledge 기사 번호

005239097

 
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Salesforce Help | Article