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Rich Link Titles Appear Garbled for URLs Sent via Service Enhanced Chat

Publiseringsdato: Dec 25, 2025
Beskrivelse

When sending a URL of a page that uses a charset other than UTF-8 (such as Shift_JIS or EUC-JP) as a message in Agentforce Service (formerly Service Cloud) Enhanced Chat, the resulting rich link title will appear garbled.

Løsning

To prevent garbled titles, send the URL using one of these two message formats instead of pasting a bare URL: (1) Wrap the URL in angle brackets, for example: [https://example.com](https://example.com) — this prevents automatic rich link generation.

(2) Use Markdown link format: [Page Title](https://example.com)

Flere ressurser

Considerations and Limitations for Enhanced Chat and Enhanced Chat (MIAW) Overview.

Knowledge-artikkelnummer

005239097

 
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Salesforce Help | Article