[Field Service] Resource absences are not appearing on the Gantt chart

Resource Absence records with the [Non-Availability] record type may not appear on the Gantt chart. Please note that in this state, the time slot is considered "available" meaning the resource could still be assigned to Service Appointments.

Cause

This issue occurs when the following two conditions are met:

• The [Approved] checkbox on the Resource Absence object is not checked.

• The "Activate Approval confirmation on resource absences" setting is enabled in Field Service Settings.

Resolution

Depending on your requirements, please perform one of the following:

1. Use a Flow or Approval Process to ensure the [Approved] field on the Resource Absence object is automatically checked.

2. Disable the "Activate Approval confirmation on resource absences" setting under Field Service Settings | Scheduling | General Logic.