Service Report Text Is Cut Off Without Line Breaks

Issue

When Rich Text Area or Long Text Area fields are placed on a Service Report, the entered text may be cut off on the PDF without wrapping if it exceeds a certain character count.

Approximate display limits for multi-byte characters:

Cause

Line breaks in these fields are triggered by half-width spaces. Since multi-byte character strings (such as Japanese) often do not contain half-width spaces, the system fails to recognize where to wrap the text, causing it to display as a single long line.

Solution

Use one of the following methods to resolve the issue:

• Manually insert line breaks: Ensure that line breaks are manually inserted during data entry.
• Use Service Document: Consider using service documents created with Document Builder instead of Service Reports.