How to Find and Contact Your Salesforce Account Executive (AE)

How to Open the Your Account App

To locate your assigned Account Executive (AE), open the Your Account app in Salesforce:

• Click Setup () and then select Your Account.
• Or, from the App Launcher (), search for and select Your Account.
• When you open this app, you will see the name and email address of your Salesforce Account Executive.

Power of Us Program (Nonprofit and Educational Customers)

If you are part of the Power of Us Program, (NonProfit or Educational Institutions) the app will instead display the Power of Us Desk as your primary contact.

Power of Us Program customers are supported by a dedicated team of specialists known as the .Org Essentials team. This team assists with account-related questions and ongoing account management. You can contact them directly at Powerofusdesk@salesforce.com.

Common Issues Your Account Executive Can Help With

▪️Designated Contact Management

To add, remove, or update Primary or Secondary Designated Contacts in the Salesforce Help Portal — so support notifications reach the right people — your AE can submit these changes on your behalf. (Create and Manage Designated Contacts on Salesforce Help)

▪️Salesforce Org Expiration and Renewal

If a Salesforce Org is due to expire or has lapsed licenses, your AE coordinates renewal or payment and confirms reactivation once new license keys are applied.(Access to Organizations with 'Expired,' 'Hold' and 'Locked' Status)

▪️License Expirations and Renewals

Account Executives typically reach out approximately 60 days before a license or maintenance term expires. They provide renewal quotes, discuss terms, and deliver updated keys to help ensure uninterrupted service. (Salesforce Renewal FAQ)

Buying Additional Licenses

You can purchase additional licenses directly through Your Account, or by visiting: https://sfdc.co/ya