Find / Contact Your Salesforce Account Executive

Overview

Your Salesforce Account Executive (AE) is your primary point of contact for all commercial and licensing needs beyond basic access to the Customer Portal. They support activities such as enrolling in Pilot Program & Beta Program, managing designated contacts in the Salesforce Help Portal and coordinating license renewals and contract expirations.

⚠️ If you do not currently have an assigned AE, Salesforce Customer Service can help connect you with one at:

📧 myaccount@salesforce.com
📞 1-800-NO-SOFTWARE

Common Issues Your Account Executive Can Help With:

▪️Designated Contact Management

To add, remove, or update Primary or Secondary Designated Contacts in the Salesforce Help Portal—so support notifications reach the right people—your AE can submit these changes on your behalf. (Create and Manage Designated Contacts on Salesforce Help)

▪️Salesforce Org Expiration and Renewal

If a Salesforce Org is due to expired or lapsed licenses, your AE coordinates renewal or payment and confirms reactivation once new license keys are applied. (Access to Organizations with 'Expired,' 'Hold' and 'Locked' Status)

▪️License Expirations and Renewals

Account Executives typically reach out approximately 60 days before a license or maintenance term expires. They provide renewal quotes, discuss terms, and deliver updated keys to help ensure uninterrupted service. (Salesforce Renewal FAQ)