How to Request Technical Support for Informatica

To submit a technical support ticket or support case to Informatica, follow these steps:

1. Log in to Informatica Network:

• • Navigate to the Informatica Network portal.

2. Access the Support Section:

• • Under the "Support" tab, go to "My Cases." This will redirect you to the Informatica Support portal.

3. Create a New Case:

• • On the Informatica Support portal, click on the Create a New Case button on the top of the portal screen.
  • You will see three options to create a new case: Technical, Product Download & License Request, and Support Account Administration.  Select the appropriate case type.

Notes:

• If you do not see the option to create a case (for instance, if you get a “403 App Not Assigned” or no Support menu), then reach out to your organization’s Primary Contact to grant you Write access.
  
  
  • Ensure you have the necessary access permissions (Write access) on your organization’s Support Account to create and update cases. If you only have Read access, you can view cases but cannot create them. Contact your organization’s Primary Contact to grant you the required access.

• The "Support" option is only visible to valid support contacts.

• If you are a valid Support Account with Informatica, raise an Administrative case to get access to Informatica Support.
  
   

For more information, visit the FAQs on Informatica Support and Community on How to open a case with Informatica Support.