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Error after installation of the Tableau Server Independent Gateway

게시 일자: Jan 16, 2026
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The customer encountered an issue where Tableau Server alternated between degraded mode and working mode every minute after installing the Independent Gateway (TSIG) on a Linux environment. The problem persisted despite multiple installations and troubleshooting efforts, and it was later identified that Dynatrace's deep monitoring functionality was interfering with the TSIG configuration.

솔루션

1. Disable Dynatrace's deep monitoring functionality for the TSIG Apache process.

2. Reapply the TSIG configuration by copying the stub file over to httpd.conf and restarting the Independent Gateway service. Use the following commands:

cp /apps/tableau/tableau_tsig/config/httpd.conf.stub /apps/tableau/tableau_tsig/config/httpd.conf

sudo su - tableau-tsig

systemctl --user restart tsig-httpd

and exit. 

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