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"We can't display this page." error occurs on the Lead Field Mapping screen

Дата публикации: Jan 28, 2026
Описание

When you delete a custom field that is still actively mapped to an Account, Contact, or Opportunity field, it causes an inconsistency in the system. As a result, when you navigate to the "Map Lead Fields" screen, the following error is displayed: "We can't display this page. We can't display your custom Lead fields. Please contact Salesforce support."

Решение

Please follow the steps below to correct the inconsistent field settings:

Step 1: Identify and Restore the Deleted Field

  1. Navigate to Setup > Object Manager and check the Fields & Relationships for the four related objects: Lead, Account, Contact, and Opportunity.

  2. Click Deleted Fields at the top right of the screen to check for any recently deleted fields.

  3. If you find the relevant field, click Undelete.

Step 2: Remove the Field Mapping

  1. Navigate to Setup > Object Manager > Lead > Fields & Relationships.

  2. Click the Map Lead Fields button. (Restoring the field in Step 1 allows this page to open without the error).

  3. Locate the mapping related to the restored field and clear or remove it.

Step 3: Re-delete the Field

          Once the mapping has been successfully removed, you may delete the custom field again if it is no longer needed.

Дополнительные ресурсы

Manage Deleted Custom Fields

Номер статьи базы знаний

005298758

 
Загрузка
Salesforce Help | Article