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New Salesforce Certification Experience FAQ
A new streamlined and personalized Salesforce certification experience is launching on July 21, 2025. Below are frequently asked questions and important dates to help you understand how to prepare for this change.
Table of Contents
Salesforce Certification Frequently Asked Questions
Tableau Certification Frequently Asked Questions
Certification Experience Preview
Salesforce Certification Frequently Asked Questions
Q: What’s happening to Salesforce certifications on July 21, 2025?
A: All Salesforce certifications will be available via Trailhead Academy starting July 21, 2025. This transition introduces a central hub for all Salesforce certification information (including Tableau, MuleSoft, Slack, and Accredited Professional), with personalized exam recommendations, and a 360-degree view of your certifications.
Q: Why are all Salesforce certifications moving to one place?
A: Today, Trailblazers access their Salesforce certification information across multiple platforms. This July, we’re making it easier for Trailblazers to find the certification information they need in one central place—including exam details, registering for an exam, and managing registration details.
Q: What additional resources are available about the new certification experience?
A: Below are four additional resources that provide details about the changes surrounding the new certification experience:
Q: How can I ensure my certifications will appear in the new certification experience?
A: To make sure your certifications show up in the new experience, login to your Trailblazer profile. Then, go to "Settings" and check under "Connected Accounts" to see if your Webassessor email is there. If not, you can easily add it by clicking "Connect an Account."
Q: I don’t have a Trailblazer profile. Do I need one?
A: Yes. You will need to create a Trailblazer profile for your certifications to appear as part of this new certification experience. Go to www.trailhead.com and create a new account. Important: Be sure your Trailblazer profile uses the email linked to your Webassessor account.
Q: I already have a Trailblazer profile. Should I set up a new Trailblazer profile just for my certifications?
A: No. You should use your existing Trailblazer profile for your certifications.
Q: What is my Trailhead Academy Account?
A: Your Trailhead Academy Account will be located in the new certification experience on Trailhead Academy. Your Trailhead Academy account is different from your Trailblazer Profile, which serves as a resume of all your accomplishments at Salesforce and on Trailhead.
Your Trailhead Academy Account holds all of your personal details related to certifications including legal name, employer, address, privacy opt-in, and more.
Q: How do I change my legal name in my Trailhead Academy Account?
A: To change your legal name in your Trailhead Academy Account, please submit a case.
Q: How will my Salesforce certification data be transferred to the new certification experience?
A: If your Salesforce exam was taken in Webassessor, all registration data will be available in the new experience starting July 21, 2025. However, if your certification exam was not completed in Webassessor, the registration data of your most recently earned certification will be available to view in this new experience. This would be applicable to Accredited Professional, MuleSoft, Slack, and Tableau exams.
Q: Can exams in the new certification experience be taken in person, online, or both?
A: Both. In the new experience you will have the ability to schedule your Salesforce exam either at a physical testing center (onsite) or remotely online. It's important to note that any current security restrictions on your account will also apply in the new experience.
Q: Am I able to take a certification exam if my home address is located in Quebec, Canada?
A: Salesforce certifications in English are now available for residents of Quebec.
Les certifications Salesforce sont temporairement indisponibles pour les résidents du Québec. Nous travaillons à rétablir les certifications de façon progressive. Nous vous remercions de votre patience pendant cette période. Si vous avez des questions, veuillez ouvrir un dossier via l'Aide Trailhead afin que nous puissions vous aider. Merci.
Q: If I possess an expired Dominican Republic government ID, will it be accepted?
A: During your exam pre-check, your proctor will accept any Dominican Republic ID card that is expired, as long as it's not expired longer than 6 years and meets our additional ID requirements.
Q: What are the technical requirements for a Mac or Windows operating system to successfully complete an online-proctored Salesforce certification exam?
A: Please review the OnVUE Candidate Technical Requirements PDF to ensure your Mac or Windows operating system meets the recommended specifications for taking an online-proctored Salesforce certification exam.
NOTE: Before you begin your exam, it's crucial to disconnect from any VPN/Zscaler connections or screenshot applications. This will help ensure a smooth testing experience.
Q: Will the new certification experience be accessible on mobile devices?
A: The new certification experience allows you to register for exams on mobile devices. However, exam delivery is not permitted on mobile devices. This experience is the same as it is in the current Salesforce certification experience.
Q: I used a Salesforce voucher code to schedule my exam in Webassessor. If I cancel that exam prior to July 13, 2025, can I use the same voucher code to schedule an exam in the new certification experience?
A: Yes, you can reuse your voucher code in the new certification experience, but it depends on the expiration date. If your voucher code expires after July 21, 2025, you will be able to use the same code to schedule your exam in the new system once registration opens. If your voucher code expires before July 21, 2025, the code will no longer be valid and cannot be used in the new system.
Q. If I used a Salesforce voucher code to schedule my Salesforce exam in Webassessor, but later cancel the exam, will I be able to reuse that same voucher code when I schedule in the new certification experience?
A: Yes. If you cancel your Salesforce exam in Webassessor and used a voucher code that expires after July 21, 2025, you will be able to use that code in the new system when registration opens for the new experience. If your code expires before July 21, it will not be valid to use in the new experience.
Q: If I have unused Salesforce exam voucher codes, will I still be able to use them in the new Salesforce certification experience?
A: Yes, you will be able to apply your unused, unexpired voucher codes to Salesforce exams in the new certification experience starting July 21, 2025.
Q: Will there be any changes related to purchasing exam vouchers?
A: Yes. Please visit the article Purchase Bulk Order of Certification Voucher Codes for more details.
Q: Will my Salesforce exam test-taking experience change?
A: Yes, Salesforce certification exams will be delivered through a new platform, Pearson VUE.
Q: Will I be able to add accommodations to any certification in the new experience?
A: Yes. In the new experience, you’ll be able to request and view your accommodations directly from your profile. This includes reasonable accommodations for disabled Trailblazers to ensure equitable access to certification opportunities. The process is designed to be simple and accessible.
Q: If I have accommodations approved in the current Salesforce certification experience, will they be transferred in the new experience?
A: Yes. Any accommodations you already have approved will carry over into the new experience. Visit the Accommodations for Salesforce Certification Exams FAQ to learn more about Salesforce certification accommodations and the request process
Tableau Certification Frequently Asked Questions
Q: What’s happening to Tableau certifications on July 21, 2025?
A: All Tableau certifications will be available via Trailhead Academy starting July 21, 2025, joining Salesforce certifications. This transition introduces a central hub for all Tableau and Salesforce certification information, with personalized exam recommendations, and a 360-degree view of your certifications.
Q: Are Tableau certifications moving to the new Salesforce certification experience?
A: Yes, on July 21, 2025, Tableau certifications will become part of the new Salesforce certification experience. This change will allow you to access all certification information in one convenient spot—including exam details, registering for an exam, and managing registration details.
Q: How can I ensure my certifications will appear in the new certification experience?
A: Setup or login to your Trailblazer profile and make sure it uses the email linked to your current Tableau certification account email. The new certification experience will use your Trailblazer profile as a single sign-on into Pearson for exam scheduling and launching online, proctored exams.
Q: I don’t have a Trailblazer profile. Do I need one?
A: Yes. You will need to create a Trailblazer profile for your certifications to appear as part of this new certification experience. Go to www.trailhead.com and create a new account. Important: Be sure your Trailblazer profile uses the email linked to your Tableau certification account.
Q: I already have a Trailblazer profile. Should I set up a new Trailblazer profile just for my certifications?
A: No. You should use your existing Trailblazer profile for your certifications.
Q: Will my Tableau certification data be available in the new certification experience?
A: Only the registration data of your most recently earned Tableau exam will be available to view in this new experience. Your historical registration data will not be available. Be sure to review and download any information you need from your Tableau Certification account.
Q: Can exams in the new certification experience be taken in person, online, or both?
A: Both. In the new experience you will have the ability to schedule your Salesforce exam either at a physical testing center (onsite) or remotely online. It's important to note that any current security restrictions on your account will also apply in the new experience.
Q: Will the new certification experience be accessible on mobile devices?
A: The new certification experience allows you to register for exams on mobile devices. However, exam delivery is not permitted on mobile devices. This experience is the same as it is in the current Salesforce certification experience.
Q: Will my Tableau exam experience change?
A: Yes, you will register for Tableau exams on Trailhead Academy. Then, you will be able to schedule, pay, and take your exams on the new Salesforce Pearson Vplatform.
Q: I used a voucher code to schedule my Tableau exam in Pearson. If I cancel that exam prior to July 6, 2025, can I use the same voucher code to schedule an exam in the new certification experience?
A. Yes, you can reuse your voucher code in the new certification experience, but it depends on the expiration date. If your voucher code expires after July 21, 2025, you will be able to use the same code to schedule your exam in the new system once registration opens. If your voucher code expires before July 21, 2025, the code will no longer be valid and cannot be used in the new system.
Q: Will there be any changes related to purchasing exam vouchers?
A: Yes. Please visit the article Purchase Bulk Order of Certification Voucher Codes for more details.
Q: Will my Tableau certification maintenance change?
A: Yes, Tableau certification maintenance processes will change starting July 21, 2025. Visit Maintain Your Salesforce Certification to learn about the maintenance requirements and release cycles for Salesforce certifications.
Q: Will the new Pearson exam delivery platform coming this July be different from the current Pearson VUE exam delivery platform used for Tableau certifications?
A: Yes, the Pearson exam platform coming July 21, 2025 will be customized for the Salesforce certification program. Also, the process for how you schedule, launch, and take your exams will change.
Q: Will I be able to add accommodations to any certification in the new experience?
A: Yes. In the new experience, you’ll be able to request and view your accommodations directly from your profile. This includes reasonable accommodations for disabled Trailblazers to ensure equitable access to certification opportunities. The process is designed to be simple and accessible.
Q: If I have accommodations approved in my Tableau certification account, will they be transferred in the new experience?
A: Yes. Any accommodations you already have approved for Tableau exams will carry over into the new experience. Visit the Accommodations for Salesforce Certification Exams FAQ to learn more about Salesforce certification accommodations and the request process.
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