Lost Access to My Trailhead Account

If you have multiple Trailhead accounts after a job change, see Trailhead Self-Service Account Merge to combine them.

How to Regain Access After Leaving an Employer

1. Create a new Trailhead account using your personal email address on Trailhead Academy.
2. Open a support case with the Agent via Salesforce Help.
3.  Include your full name, the email address of your old account, and your new account email. Add your Trailhead profile URL if you have it.
4. The support team will merge your accounts and transfer your badges and certifications to your new account.

Update Your Email Address

Once you have access, update your email so you don't lose access again:

1. Connect a personal email or social login to your account so you always
   have a backup login method.
2. Update your certification account email — see Update Your Email Address on Your Salesforce Certification Account.
   
   

Keep Your Account Accessible

To avoid losing access in the future, connect a personal email, Google, LinkedIn, or Salesforce login to your Trailhead account under Settings > Connected Accounts.