Tableau eLearning Technical Support

The content of this article contains frequently asked questions related to Tableau eLearning Technical Support.

Q: When I try to sign in, I’m told that my password is incorrect. How can I reset my password?

1. Go to elearning.tableau.com.
2. Click the Forgot Password link under the Sign In button.
3. Check your email and follow the instructions in the password reset email.

Q: I’m having trouble signing in. What can I do?

• Make sure you are typing the correct URL: elearning.tableau.com or explorer-elearning.tableau.com.
• Make sure you are signing in using your Tableau ID. If you don’t have a Tableau ID, see How do I create a Tableau ID?
• If it’s your first time signing in, you’ll need your Access Code. If you don’t know what your access code is, see What is my Access Code?

Q: When I open a Tableau Desktop workbook, how do I handle this error message?
"Worksheet Unavailable The <file name>.xls or .xlsx data source is not supported on Tableau Desktop."

A: This workbook was created with an earlier version of Tableau Desktop, which used a legacy connection to Microsoft Excel files. Microsoft no longer supports legacy technology. Starting with Tableau 2020.2, legacy connections to Microsoft Excel files are no longer supported. However, you can upgrade the data source and continue working with the data source and workbook. To do this:

1. Open the workbook and click the Data menu.
2. Click Upgrade Data Sources...
3. Click OK.
4. Click OK.

Q: How can I fix missing audio or intermittent audio during demonstration lessons when using Safari on my Mac?

1. Open https://elearning.tableau.com.
2. Go to Safari > Preferences.
3. On the Websites tab, select the Auto-Play category. The elearning.tableau.com site should appear in the list.
4. Set the menu for elearning.tableau.com to Allow All Auto-Play.
5. Optionally, set the menu, When Visiting Other Websites > Allow All Auto-Play.
6. Close the dialog box.
7. Refresh the Tableau Learning tab.

Q: I'm seeing an "Error 400: Bad Request" message. How can I fix this?

A: If you experience difficulty loading course content, please see Troubleshooting Browser Issues with Cookies.

Q: I'm seeing a "Missing Authentication Cookie" error message. How can I fix this?

A: If you experience difficulty loading course content, please see Troubleshooting Browser Issues with Cookies.

Q: My organization maintains security policies that deny access to almost all external websites. How do I access Tableau eLearning?

A: You will likely need to add Skilljar and relevant resources to an allowlist. Please review this support article for full details.

Q: How do I use the starter files for the activities?

A: To complete a hands-on activity using a starter .twbx or data source file such as an .xlsx, you need to first download the file to a location on your local computer. Then, follow these steps depending on the version of Tableau you’re using.

Open the starter .twbx file in Tableau Desktop

1. From within the lesson, download the .twbx file to a location on your local computer.

2. Open the saved .twbx file in Tableau Desktop.

2. Open the saved .twbx file in Tableau Desktop.