Trailhead Academy Course Invoice/Billing FAQs

When will I be invoiced for my Instructor-led Course?

Instead of an upfront charge, we utilize a post-course billing system. Here's what you can expect:

1. No immediate payment is required at registration.
2. You'll attend and complete your course as scheduled.
3. After your course ends, we'll process the billing during our monthly cycle.
4. You'll receive an invoice at the billing email address you provided during registration.
5. This invoice will typically arrive 3-4 weeks after your course concludes.

This approach allows you to confirm your spot now and handle payment after you've completed the course. Please ensure the billing email you provided is accurate to receive your invoice promptly.

How can I pay for my Invoice?

If you're wondering how to settle your invoice, we offer a straightforward solution:

Online Credit Card Payment

1. Locate the "Pay by credit card online" button on your invoice.
2. Click this button to process your payment securely and conveniently.

Troubleshooting Payment Issues

1. Declined Transactions: These are usually due to restrictions set by your credit card provider.
2. Resolution: Contact your credit card company directly to resolve any processing issues.

How do I request a copy of my Invoice?

If you need a copy of your invoice, please follow these steps:

1. Contact our Billing Department
2. Include the following essential information in your case:

• • The order number
  • The email address you used for student registration
  • The name of the course you attended
  • The date of the course

Our dedicated support team will process your request and provide you with the invoice copy.

Invoice Discrepancy or Dispute?

If you've received your invoice, please contact our Billing Department directly. When you do, be sure to provide your invoice number and explain the reason for your inquiry. This will help us assist you more efficiently.

If you haven't received an invoice and need further assistance, please follow these steps:

1. Please log a case
2. Include the following information in your case:

• • The email address you used for student registration
  • The name of the course you attended
  • The date(s) of the course

By providing these details, our support team will be better equipped to address your inquiry.

Please keep in mind:

• Our support team is available Monday through Friday.
• We do not process requests on holidays.
• Providing all the required information will help us assist you more efficiently.

We appreciate your patience and look forward to helping you with your invoice request.