Trailhead Login Solutions

Having trouble logging into your Trailhead account? We’re here to help.

Below are some solutions to check out:

• Forgot method used to log in
• Forgot password
• Log in options
• Lost access to account completely
• Received the message "We couldn't find you“
• Received a "Can't sign up or log in" error message

Forgot method used to log in

There are several ways you can log in to your Trailhead account: Salesforce, email address, Google, LinkedIn, or Facebook. If you’ve already created your Trailhead account but have completely forgotten which option you should select to log in--don’t worry! Select the "Can’t log in?" link.

The “Can’t log in?” link will allow you to log in through any email address that is tied to your Trailhead account. This means, if you know that your personal email is associated with your social accounts (like Facebook and LinkedIn), then you can input that email address through the “Can’t log in?” process. If you input the correct email, we will email you a one-time password which will allow you to log in.

If you accidentally create an extra account, it’s really easy to merge your accounts.

Forgot password

If you forgot the password to log in to your Trailhead account, you can use the “Can’t log in?” link, as described above, or you can follow the standard password reset procedures associated with your method of logging in:

• Salesforce logins: From the Salesforce login page, select the “Forgot Your Password?” link.
• Google+ login: Visit gmail.com, follow the login process, and select the “Forgot password?” link.
• LinkedIn login: Visit LinkedIn and select the “Forgot password?” link.
• Facebook login: Visit Facebook and select the “Forgot account?” link.

Login options

When signing up for Trailhead, you can choose to create your account through a Salesforce login, email address, or a social account (Google,LinkedIn, or Facebook). Learn more about these Trailhead login options.

Lost access to account completely

If you recently changed jobs and used to log into Trailhead using your work Salesforce account but that login has been deactivated, check out this article for help: Lost Access to My Trailhead Account.

Received the message "We couldn't find you"

If you see the message below, it means that you logged in with an account that isn't associated with an existing Trailhead profile. If you're an existing user, this means you might have accidentally logged in with a hands-on org vs the account associated with your profile. Click "Back to Sign In" to try again with the correct account.

If you're a first-time user and do want to create a Trailhead profile, choose "Sign Up for Trailhead" to continue.

Pro tip: Connect a social media account to your Trailhead profile and use that account to log in to avoid any potential confusion between Salesforce orgs.

 
 

Received a "Can't sign up or log in" error message

This could be an allowlist issue. Check out our article Can't login to or sign up for Trailhead for tips to resolve this