Trailhead Self-Service Account Merge

Merge two Trailhead accounts into one using the self-service merge feature. This article
covers step-by-step merge instructions, what to do if you can't access the old account,
and how to update your email address after merging.

How to Merge Two Trailhead Accounts (Self-Service)

1. Log in to the Trailhead account you want to keep as your primary account.
2. Go to your profile and navigate to Settings.
3. Find Merge Accounts and follow the on-screen prompts.
4. Enter the login details for the secondary account you want to merge.
5. Review and confirm the merge. This action cannot be undone.

What Happens to My Certifications After an Account Merge?

After a successful merge, your Salesforce certifications should be visible on your Trailblazer profile within 24 hours. Trailhead badges, points, and ranks also transfer.

If certifications are missing after 24 hours:

1. Confirm the merge completed — log in to the surviving account and verify your Trailhead badges are visible.
2. Wait 24 hours. Certification sync is not instant.
3. Check your Trailblazer profile.
4. Clear your browser cache and reload the page.
5. If certifications are still missing after 24 hours, open a support case. Include: the email addresses of both accounts and a screenshot showing the badges on the surviving account but certifications missing.

For more details, see After Merging My Trailhead Accounts — What Happens to My Certifications?

Can't Access Your Old Account?

If you can no longer log in to the account you want to merge (for example, after leaving an employer):

1. Create a new Trailhead account with your current email address.
2. Open a support case with the Agent on Salesforce Help. Include: full name, email address of both accounts, and your Trailhead profile URL. If certifications are involved, include a government-issued ID — cert merges require identity verification.
   
   

Update Your Email Address After Merging

After merging, your email address may need to be updated on both Trailhead and
your certification account:

Trailhead email: Go to Settings on your Trailblazer profile and update your email address.

Certification email: Log in to Trailhead Academy and update the email in your account settings. Allow up to 24 hours to sync.

For a full guide to updating your certification email, see Update Your Email Address on Your Salesforce Certification Account.