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Feature Degradation | Agentforce Voice Read More

Person Account Field Limitations in Prompt Builder

Publish Date: Jan 26, 2026
Description

When using Person Account fields (API names ending in __pc) as merge fields in Prompt Builder, the template may display "{!$Input:Account.MISSINGFIELD}" upon reopening.
This occurs because Person Account fields are currently not supported in Prompt Builder.
To reference these values, consider using the equivalent fields from the Account or Contact objects (API names not ending in __pc).

Additional Resources

Currently, Person Account fields are not supported as merge fields in Prompt Builder.

A related idea has been posted on IdeaExchange. To support this functional enhancement, please consider voting for the idea: Enable use of Person Account merge fields

Knowledge Article Number

005299486

 
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Salesforce Help | Article