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Log a Call Action Screen Differences Between Salesforce Mobile App and Desktop

Publiceringsdatum: Jan 29, 2026
Beskrivning

This explains how to handle situations where the [Log a Call] action screen on the mobile app differs from the PC version.
Additionally, if the subject dropdown does not appear in the [Log a Call] action on the mobile app, you can resolve it using the same steps.

Lösning

To make the [Log a Call] action screen in the mobile app identical to the PC version, please change the settings using the following steps.

■Procedure

  1. Log in to Salesforce on your PC.
  2. Click [Setup] > [Activity Settings].
  3. Uncheck [Show simpler New Task form on mobile], then click [Submit].
  4. Log out of the mobile app, log back in, then click the [Log a Call] action to verify the display.
Ytterligare resurser

Enable Simpler Task Form in the Salesforce Mobile App

https://help.salesforce.com/s/articleView?id=sales.tasks_enable_simple_task_form.htm&type=5

Productivity Features: What’s Different or Not Available in the Salesforce Mobile App

https://help.salesforce.com/s/articleView?id=xcloud.limits_mobile_sf1_productivity.htm&type=5

Knowledge-artikelnummer

005299606

 
Laddar
Salesforce Help | Article