Own Archive Managed Package mTLS Certificate Expired Update

This article explains why the Own Archive managed package stops connecting to its backend when the mTLS certificate expires, and how to check your package version and fix the errors.

Why the Errors Occur

The Archive managed package uses mTLS certificates to connect to the backend. These have a fixed expiration date and per the Own Support Policy, managed packages are supported 365 days from day of release.

Once this date is reached and the certificate expires, the package is no longer able to connect to the backend and you will see errors when attempting to access the different parts of the managed package.

Check Your Managed Package Version

You can check the current version of your managed package by navigating to the "Home Page" tab, or by navigating to Archive Settings > Org Information in the managed package.

You can also check what the latest version of the package is by consulting the Access Salesforce Documentation page.

Update the Managed Package

Update the managed package to the latest version.

Re-authenticate the Connection

If after the managed package update is completed you still encounter the same errors, or you find that you are already on the latest version, follow these steps to re-authenticate:

1. Navigate to the Archive managed package.
2. Click the "Settings" tab.
3. Click "Authenticated User" on the left menu.
4. Click "Change Authenticated User".
5. Sign in with the same user credentials that you are already using to refresh the connection.