While attempting to activate agentforce agents we are observing the error - 'We can't activate your agent because agents are still being provisioned for this org.'
Please try the following steps:
1. Toggle Agentforce OFF and ON:
- Go to Setup → Search for "Agentforce".
- Turn OFF the Agentforce toggle
- Wait a few moments
- Turn ON the Agentforce toggle again
If the above doesn't work, also try:
- Go to Setup → Einstein Setup
- Turn OFF "Turn on Einstein"
- Wait a few moments
- Turn it back ON
- Then retry activating the agent
2. Clear Browser Cache: Clear your browser cache and cookies, then log back into Salesforce and attempt activation again.
3. Try a Different Browser: Sometimes browser-specific issues can interfere. Please try using an incognito/private window or a different browser (Chrome, Firefox, Edge).
4. Verify Feature Enablement:
- Navigate to Setup → Einstein Setup and confirm all required Einstein features are enabled.
- Check Setup → Agents to verify the agent configuration is complete.
If issue still persists after these steps please reach out to Salesforce Technical Support for further assistance.
005313652

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