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How to Request Support for Cimulate

Veröffentlichungsdatum: Apr 13, 2026
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Cimulate is an emerging leader in AI-powered product discovery and agentic commerce. Cimulate's capabilities will strengthen Salesforce’s investment in Agentforce Commerce by accelerating improvements to search and discovery, helping retailers deliver more personalized, contextual, and conversational shopping experiences. By integrating Cimulate’s intent-aware context engine with Agentforce Commerce, Salesforce will enhance how shoppers find, explore, and evaluate products in real time, helping them discover and convert faster.

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Cimulate customers should continue to work directly with their assigned Cimulate Customer Success contact for their needs. This includes assistance with configuration updates, understanding search or recommendation behavior, merchandising support, new feature enablement, infrastructure coordination, and product roadmap discussions.

If you wish to contact Support, review the Support Plan for details on technical support expectations. 

During this time, customers should maintain their existing support engagement model with Cimulate until otherwise informed.

 

Nummer des Knowledge-Artikels

005316367

 
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Salesforce Help | Article