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Marketing Cloud Next - CommunicationSubscriptionConsentID Format

Date de publication: Sep 16, 2026
Description

Note: This article is a companion article for the Consent Management: Frequently Asked Questions resource. Check that article out for additional details and other frequently asked questions.

 

Marketing Cloud Next users encountered an issue where messages failed to send because the specified recipient IDs had not provided consent for this type of message. The failure was due to a mismatch in the consent ID formatting.

If the CommunicationSubscriptionConsentID does not follow the expected logic i.e "contactPointValue#CommunicationSubscriptionChannelType". Consent will not function as expected for Marketing Cloud Next.

Résolution
  1. Please ensure that the first part of the CommunicationSubscriptionConsentID matches the “ContactPointValue” and that the country code is reflected correctly.
    1. Example: +33300000000#0eBTp00000002PWAIQ
    2. Format: "+"&{!$Record.Phone}&"#"&"cscId"
  2. Test the changes on a test record to ensure that the message sends successfully
Numéro d’article de la base de connaissances

005316400

 
Chargement
Salesforce Help | Article