Troubleshooting Visual Remote Assistant Account Activation Failure in Sandbox or Production Environments Due to IP Restrictions

The Account Activation failure is typically caused by IP restrictions on the user profile that prevent the Techsee service from communicating with your Salesforce sandbox org to complete the activation process.

Step 1: Verify Required Techsee IP Addresses

The Visual Remote Assistant package requires communication with Techsee IP addresses. Ensure the following IP addresses are added to your profile's trusted IP range:
For AWS Europe Region:

• 34.240.157.183

For AWS North America Region:

• 54.83.1.114
• 3.23.41.216

Step 2: Add IP Addresses to Your Profile

1. Navigate to Setup > Users > Profiles
2. Select the profile being used for VRA installation (typically System Administrator)
3. Scroll to the Login IP Ranges section
4. Click New to add each IP address:
   1. Start IP Address: Enter the Techsee IP
   2. End IP Address: Enter the same Techsee IP
5. Click Save
6. Repeat for all required IP addresses listed above

Step 3: Retry Account Activation

1. Return to the VRA Visual Configuration Panel
2. Restart the Account Activation process from Step 1
3. Complete all prerequisite steps
4. Proceed to Step 4 (Account Activation)
5. Verify that the account activates successfully

Step 4: Verify Successful Activation

After completing the above steps, confirm:

• The Account Activation step completes without errors
• The VRA technical user is created
• You can access the Visual Configuration Panel
• All features are available for configuration