Request a Legal Name Change in Trailhead Academy

Request a legal name change for your Salesforce certification account. Covers required ID documents, how to submit your request, processing time (5–7 business days), and how to download updated certificates after the change.

Table of Contents

Step 1: Prepare Acceptable Proof of Identification
Step 2: Submit Your Request
Step 3: See Your Legal Name Change in Trailhead Academy
Step 4: Will My Certificates Be Reissued With My New Name?

Step 1: Prepare Acceptable Proof of Identification

Save a digital image of an acceptable proof of identification that verifies your legal name to your computer or phone to attach to your support case and share with a Trailhead support engineer.

Examples of acceptable identification include a valid, government-issued photo ID that exactly matches your updated legal name. Your photo must be recent and reflect your current appearance. The following are acceptable forms of identification:

• International travel passport.

• Plastic driver's license.

• Identification card (national, state, or province ID card).

• Alien registration card (green card or permanent resident/visa).

• Certain types of Aadhaar card (See Aadhaar ID Policy for OnVUE).

• Brazilian paper-based driver's license or ID card (Carteira de identidade Nacional).

To view the full ID policy, including any additional allowances, visit Pearson’s Global ID Policy 1S.

Step 2: Submit Your Request

Visit Salesforce Help and submit a support case to request a legal name change within your Trailhead Academy Account. In your case description, clearly state what you would like your new legal name to be.

Once your case is created, immediately attach the digital image of your acceptable proof of identification to the case. A Trailhead support engineer will verify your proof of identity and confirm they have changed your legal name in your Trailhead Academy Account.

They will review your case within 5–7 business days. You will receive an email confirmation when your name has been updated."

Step 3: See Your Legal Name Change in Trailhead Academy

To see your updated legal name in your Trailhead Academy Account, visit https://trailheadacademy.salesforce.com/profile. You must be signed into your Trailblazer profile to be directed successfully to your Trailhead Academy Account.

Under the Settings section of your Trailhead Academy Account, you will find your newly updated legal name listed under Legal Name.

Will My Certificates Be Reissued With My New Name?

After your name change is processed, you can download updated certificate with your new legal name from your Trailblazer Profile. Previously issued certificates are not automatically replaced — you must download the updated version manually. See Receive Your Salesforce Certificate and Logo for step-by-step instructions.

For additional questions or issues, visit Salesforce Help.