Marketing Cloud Next Branded Domains Setup & Troubleshooting

Follow the instructions in this help documentation to create a branded domain. Below are some important steps and considerations.

Create a CA-signed Certificate

The pre-requisite for creating a Branded Domain is obtaining a certificate signed by a Certificate Authority (CA-signed certificate).

• You cannot use a self-signed certificate. 

• Please note that when creating the branded domain, the certificate selection dropdown contains both CA-signed and self-signed certificates. If you select a self-signed certificate in the dropdown and attempt to create the branded domain, branded domain creation will fail with a generic error message. 

• Navigate to Salesforce Setup | Security | Certificate and Key Management to identify which of your certificates are CA-signed before creating your branded domain.

• Your certificate must cover the domain you’re using. Work with your IT-team to acquire a CA-Signed certificate. This is not something Salesforce support can assist with.

Create a Branded Domain for Unified Messaging

Use this help documentation to create a branded domain.

• Note that you must use a different unique subdomain for email domains (link tracking) and SMS domains (URL shortener domain, which is also used for the Custom Tracked Link feature). 

• Local Port in the domain details page refers to the name of the required CNAME record.

• The Value may appear truncated in the table; you must copy the entire value.