Resolving Translation Issues with Agentforce Progress Indicators

When setting up an Agentforce agent, we define Progress Indicators for all agent actions. These messages are initially written in a single language.

At the start of a chat session, Agentforce evaluates three core language settings to determine if these Progress Indicators should be translated:

• Exact Match: If the End User Language matches the Agent Default Language, no translation occurs. The Progress Indicator displays exactly as originally written.
  
  
• Secondary Language: If the languages do not match, but the End User Language is listed as an Agent Secondary Language, Agentforce will translate the Progress Indicator into the End User Language.
  
  
• Unsupported Language: If the End User Language is neither the default nor a secondary language, the system falls back to the Agent Default Language. No translation occurs, and the Progress Indicator displays as originally written.