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Cannot create Configuration Item of Type "Component "
Publish Date: Apr 13, 2026
Description
Currently, when attempting to create a Configuration Item (CI) of type "Component" or any of its subtypes, the option to do so is not available. You will not see New Child CI option as well
Additionally, when trying to create a new CI Type with the Parent CI Type set as "Component", the system throws the following error:
"We couldn't create your configuration item (CI) type as the parent CI type is marked as a component."
This effectively prevents any operations involving CI Types that are marked as Component, including both creating new CI Types under it and creating CIs of those types.
Resolution
This is Working as designed behaviour , "Component" CIs are special types of CIs that are shown as part of other CIs.
You will have above issues for all the CI types which are "Marked as Component"
Creating custom components CIs is in our roadmap . You can expect these in the Future releases
Knowledge Article Number
005318587
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